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Hotel Corona d’Oro
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The luxurious Hotel Corona D'Oro recognizes the importance of a personalized approach to customer services

A lodging where you can experience all the history of Bologna. A luxury destination where the key words are authenticity, beauty, wellness, and customer care

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«We have just received confirmation that we will be included in the prestigious Condé Nast Johansens collection, which you can join only if you meet certain quality standards: this recognition certifies a journey we have undertaken a few years ago, aimed at enhancing and promoting the splendid location in which we find ourselves and that has at its centre the excellence of the service and the extreme care for the customer», explains Michele Piazzolla, director of the 4* luxury Hotel Corona d’Oro, in the heart of Bologna, an architectural gem with a deep historical background that is establishing itself as the point of reference for stays in which the key words are elegance, tranquility, silence, and wellness.

The building: the history and the present The Corona d’Oro, with its 40 rooms, is a true Boutique Hotel located in the heart of Bologna, a short distance from Piazza Maggiore and the two towers, one of the best-known symbols of the city. The building that hosts it tells a story that starts from the thirteenth century, century of its construction that is represented today by the external portico, passes through the Renaissance, of which remain the splendid frescoed coffered ceilings, and arrives to the Belle Epoque, shown by the large glass dome overlooking the hall and that, once opened, turns it into a particular internal courtyard. The historical perspective is also found in the rooms, subject of a majestic restructuring work that has integrated into the design and style of the old lodging (of which many original elements still remain) refined wooden furnishings, marble and precious fabrics on the walls, a constant dialogue between the charm of its past splendor and the comfort required by the contemporary traveler.

The service: a personalized approach «The cosy size of the hotel allows us to assist the guests, each guest, in a personalized manner. Both the staff, constantly dedicated to the utmost care of the customer and to offer a friendly yet professional attitude in all circumstances, and I try to receive feedback from each one of them, in order to identify potential problems and immediately find solutions. We know very well how customer service is a distinctive element and one of the main factors in the choice of a structure: practicing active listening and taking action every time with flexibility and attention are the heart of our way of being and interacting», adds the director. And the service itself is indeed one of the traits that has most impressed the many visitors who wanted to tell of the Corona d’Oro on the hotel review websites (it is the second hotel in Bologna on TripAdvisor), together with the beauty of the environments, the beautiful view on the medieval part of the city that can be enjoyed from every room, and the breakfast (to which we  devote special attention, with sweet and savory products of the tradition, healthy, vegetarian, vegan, and gluten-free products, fresh juices and homemade pastries, as well as a selection of bakery products from the best suppliers in the city).

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